1. All Sales Are Final

All sales are final. We do not accept returns or exchanges unless the product received is damaged, defective, or incorrect.

We do not accept returns for change of mind, wrong size ordered, or style preferences.

Products marked as “Final Sale” or purchased during flash sales/discount events are not eligible for returns or exchanges, unless damaged or defective.

2. Damage / Defect / Incorrect Delivery

You may request a refund or exchange only if the product is damaged, defective, or not the item you ordered during delivery.
To be eligible, you must provide proof as described below.

3. Mandatory Unboxing Video Requirement

To qualify for any exchange or refund request, you must record a clear video of the unboxing/unpacking process when you receive the package.
This video must:

Show the package sealed before opening

Show the entire unboxing process without cuts

Clearly show the product and the defect/damage/issue

❗️If no unboxing video is provided, we will not accept return, exchange, or refund requests under any circumstances.
No video = No exchange. No refund.

Customers are strongly advised to record this video at the time of delivery before removing the item from the package.

4. How to Submit a Refund or Exchange Request

To submit a request:

Email us within 24 hours of delivery at: vittaltailor.store@gmail.com

Include in your email:

Order number

Photos of the item and packaging

Unboxing video showing the full unpacking process

Description of the issue

Requests received after 24 hours will generally be declined.

5. Proof & Inspection

We may require photos or videos of the product showing the defect or incorrect item.

Once your request is received, our support team will review the evidence.

If approved, we will guide you on the next steps.

6. Exchange or Refund Options

If your request is approved due to a verified defect, damage, or wrong delivery:

Exchange: We will replace the item with the same product (if in stock).

Refund: A refund will be issued only to the original payment method if no exchange is possible.

Shipping charges are non-refundable.

Note: Other brands sometimes offer store credit instead of direct refunds — however, we will process refunds back to your original payment method in eligible cases.

7. Shipping Costs

Return shipping or pickup may be the customer’s responsibility unless the error was on our side (damaged/wrong item).

Customers must ensure returned products are shipped in secure packaging and provide tracking information if required.

8. Product Condition Requirements

To be eligible:

The item must be unused, unwashed, and in original condition

Original tags and packaging must be intact (if applicable)

Accessories, freebies, or gifts included with the item must be returned together

Products that appear worn, washed, or used will not be accepted.

9. Exclusions

The following are not eligible for refunds or exchanges:

Items returned without required unboxing video

Products damaged due to misuse, mishandling, or after delivery

Change of mind or wrong size ordered

Items damaged after unboxing and not due to original defect

10. Communication & Support

If you have any questions or need help with submitting a request, contact us:

📧 Email: vittaltailor.store@gmail.com

📞 Phone: 9481759941

11. Policy Updates

This policy may be updated from time to time. The most current version will always be published on our website.